Shipping and Returns

United States
We strive to ship all orders received before 5:00 pm Pacific Standard Time.
All orders must be paid in advance. If you do not place your order through paypal which is our credit card processor
the order will be cancelled.

Please feel free to contact your Customer Service Representative with any questions.
702-901-7676 or email us at customerservice@muloni.com.

Most orders are completed within 7 business days.

All orders other than natural color or blonde will take up to 7 days to process. 

Shipping to Canada:

There's a flat rate charge if items are liquid. We have no control over US customs times. However we will do everything possible to get your order to you

as soon as possible.

Local Delivery Orders
We will attempt to call email and or both when an order is enroute. The driver will not accept cash or payment for the order at any time.
All delivery orders are paid in advance.
One attempt to deliver per order. If you are not at the said location or no one home you must pay another delivery fee to get your order delivered. No Exceptions.

Defective Product
Products with manufacturing defects must be reported within 7 days from receipt. Contact our customer service representative regarding a replacement or return. All returns require an email comfirmation email from customer service.

Refused/Returned Order
Refused or returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after prepayment. The customer will be charged a 20% restocking fee and all shipping charges on restocked orders.


Damaged/Shortages
All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to Muloni Beauty Supply within 48 hours from the receipt of goods. A claims form is included with each packing slip.

If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact your sales representative with the reference number assigned by the carrier and we will process the claim for you.

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